Gift returns or exchanges are processed just like a regular return would be, with the same 30 day (45 day non-U.S.) time limit. If the item is not going to be exchanged and a refund is required, that refund will go back to the original purchaser’s payment account.
If you would like to return a gift in exchange for another product, we will issue your account a credit for the value of the returned item. If you are not the original customer, please include their name and zip code to help expedite the process.
Returns will not be accepted without an RMA (Return Merchandise Authorization) number and you are responsible for all return shipping charges associated with returning the package. Please click here to initiate your return and to obtain a RMA number from support